● DPC is Dulwich Padel Club, a new section of Dulwich Sport Club (DSC), with its own committee, run under the auspices and rules of Dulwich Sports Club, similar to the existing Tennis, Squash, Cricket and Croquet sections

● Yes – we encourage cycling and there are plenty of bike racks at the club.
● Always ensure your bike is securely locked.
● There will soon be areas to lock cargo bikes.
● Please do not bring your bike into the pavilions.
● Do not charge bike batteries in the club house – the club will not be insured for any fires so caused.

● Changing rooms are located in the main clubhouse.
● There are currently no lockers available for your bags. Please look after your valuables.

● DSC has a fully licensed bar from 11am.
● Current Opening hours:
○ Mon to Sat: 9am to 11pm
○ Sun: 9am to 10pm
● Coffee, soft drinks and snacks will be available from the club house bar from 9am each day
● Adult Members can apply for a DSC bar card which gives a members’ discount on prices.

● Yes, you can bring your own food, or order take-away to be consumed at the club. Some cutlery and crockery is available for this. If you do bring in food, please clear away fully and wash up anything you have used.

● You do not have to be a member to play at DPC and can just pay-and-play. However, the advantages of membership are
○ Priority bookings (14 days in advance, versus 7 for non members)
○ Reduced court fee: Members pay discounted rates for court bookings.
○ Bar cards available for adult members: reduced prices for food and drink.

● Please note - Membership is a waiting list only due to overwhelming demand. To add your name to the list or for any questions, please email: membership@dulwichpadelclub.co.uk

● Dulwich Sports Club is a Registered Community Amateur Sports Club (CASC). We welcome members from both the local area and surrounding communities to the Padel Section (Dulwich Padel Club) and are committed to promoting participation in the sport.
● If you feel you cannot afford the standard membership fee due to a low or modest income, you may apply to the Padel Manager for a reduced-rate membership, which carries full membership rights, with no restrictions.
● Applicants will be asked to complete a comprehensive application form, including details of your total income, so that eligibility for a concessionary membership can be assessed by the Padel Committee.
● For further information, please contact jo@dulwichpadelclub.co.uk in confidence.

Once logged in to Nettla - you can use their AI chat which should answer most queries: Whatsapp link: https://wa.me/447782222728

● Please login and register in the Nettla App to book a court - Nettla https://app.nettla.co/clubs/eMb9JtWCKdcLDga1HahH
● When booking, you can choose to pay for the whole court or just your spot, with options for 60, 90, or 120-minute sessions.
● If you are due a refund, Nettla will refund to the same payment that was used - card or wallet.
● POINTS - All Padel apps charge transaction fees. For each transaction, you will be charged an extra 30p. To avoid this, Nettla has set up a point based system. You ‘Buy points’ in bulk where 1 point is equivalent to £1. When you check out, you pick the ‘Apply Wallet’ option. We advise all members to use the point system where possible, to help avoid unnecessary fees.
● Players who book the court must be present (unless parents booked for a junior).
● Juniors can book courts.

Court Prices:
Peak - hourly per court
Adult and U25/Student Member - £30.00
Junior Member - £22.50
Junior Non-Member** £33.75
Pay & Play (non-member) - £45.00​

Off-Peak - hourly per court (9.30-4.30). Mon to Fri
Adult and U25/Student Member - £25.00
Junior Member - £18.75
Junior Non-Member** £30.00
Pay & Play (non-member) - £40.99

Each player will pay the appropriate price.
For example, if you have 1 adult member, 1 junior member and 2 Pay & Play adults paying in Peak hours:
Adult member: 30/4 = £7.50
Junior member: 22.50/4 = £5.63
Pay & Play: 45/4 = 11.25 x 2 = £22.50
Total cost of court = £35.63 for the hour.

Racket hire is £3, and you can buy a tube of balls for £5. Both available from the bar between 09:00 and 22:00.

**Junior non-members - Parents must register the junior in Nettla and with DPC and then contact hello@dulwichpadelclub.co.uk (only once) to add the junior to the appropriate cohort to receive the discounted rate. Once added, the discounted rate will apply to all future bookings.

Each player will pay the appropriate price:
For example, if you have 1 adult member, 1 junior member and 2 Pay & Play adults paying in Peak hours:

Adult member: 30/4 = 7.50
Junior member: 22.50/4 = 5.63
Pay & Play: 45/4 = 11.25 x 2 = 22.50
Total cost of court = £35.63 for the hour.

Cancellation rules
● For a full refund, you must cancel 24 hours in advance on the Nettla app. The refund will go to the same payment that was used - card or wallet. Please note, Nettla allows you to cancel your court any time up to the time of play and we encourage you to do so to allow others to nab the court. Please share the cancelled court on the Whatsapp community.
● Please note, events may have different cancellation deadlines.

How far in advance can I book?
● If you are a member, you can book 14 days in advance.
● Non-members can book 7 days in advance.

Do I have to play extra for floodlights?
● No, floodlights will be included and automatically turned on and off.
What is a level/rating in Nettla?
● In Nettla you will need to allocate yourself a level in order to book a court or attend any socials/mix in’s.
● Why? It is to ensure players attend sessions and matches with people of a similar ability.
What initial level/rating should I give myself in Nettla?
Getting ratings right is essential for the club to run smoothly. To avoid large discrepancies in initial ratings, please follow these guidelines:
● All new members should read the Nettla rating descriptions and choose the level that best matches their ability.
● However, all new members must cap their rating at 3.5. You may choose a lower rating if appropriate, but no new member should start above 3.5.
● Once you begin entering scores, your rating will automatically adjust over time.
● Our head coach, Jordan, can amend ratings up or down at his discretion. If you’ve had lessons or attended a leveling session, he may adjust your rating accordingly.
● If you’re unsure of your level, start lower and/or attend a leveling session.
● If you believe you are above 3.5, please attend a leveling session when the courts are open, before being rated higher.
Please note: Jordan’s decision is final!

● NETTLA padel rating system https://docs.google.com/document/d/1erS5O_dAUGr2SWru7dHJaPlt4B8aXv7Zw7Pe-Qkj51s/edit?usp=sharing

● Plenty of options. You can join socials or find similar players in your coaching sessions. Or you can start or join an open match or book a private court and find players in the Whatsapp community.

● Court Booking (Private and Friendly): Default booking. No one else can join unless invited. No scores submitted and therefore no implication on level.
● Open Matches (Public): These are listed on the Nettla app's schedule, allowing anyone to find, join, and play with others of similar levels. This is ideal for meeting new people and finding matches when you don't have a full group. Submitted scores affect levels.
● Private Matches (Private): These are booked for specific groups, and no one else can join unless invited. Submitted scores affect levels.

Unlike Playtomic, you don't choose Competitive (scores submitted after the game and will affect your rating) or Casual (friendly, so no scores submitted). Please agree with the other players if you will be submitting scores BEFORE playing the match. If ‘Court booking’, it is irrelevant as scores cannot be submitted

● If you think you are due a refund, please email hello@dulwichpadelclub.co.uk - requesting a refund and giving the reason. Please note that generally we do not offer refunds, except in exceptional circumstances
● If your request is due to rain, please remember that the courts are all-weather courts. A refund will depend on the weather conditions at the time
● Refunds for late cancellations are at the discretion of the Padel Manager

● Court Booking (Private and Friendly): NO. If you do not fill the court, it will NOT auto-cancel and you will be charged the full and maximum amount.

● Open Matches (Public): YES. If you ‘pay your part’ and the court is not full, it will auto-cancel 24 hours before with a full refund.

● Private Matches (Private): YES or NO.
○ If you ‘pay your part’ and the court is not full, it will auto-cancel 24 hours before with a full refund.
○ If you ‘pay in full’ it will not auto-cancel and you will NOT receive a refund.

● 1 player booked (lead booker) - auto-cancels 24 hours before the scheduled match time
● 2 players - auto-cancels 12 hours before the scheduled match time
● 3 players - auto-cancels 4 hours before the scheduled match time

Remember auto-cancellations only occur on certain bookings - see ‘Which courts AUTO-cancel?’ above

● Yes! Please login to Nettla to find suitable sessions and book. You can also join the WhatsApp community for updates, or contact Head Coach Jordan directly at: jordan@dulwichpadelclub.co.uk
Please note the cancellation policy on the Nettla at checkout.
● Private Coaching can be booked 21 days in advance.

● We will be running tournaments - look out for updates on the Whatsapp community/Nettla.

● We will be running box leagues - look out for updates on the Whatsapp community/Nettla.

● You can hire a racket from the clubhouse bar between 9am and 10pm.
○ Cost: £3.
● We recommend visiting Herne Hill Sports when you are ready to purchase. https://hernehillsports.co.uk/

● You can buy a tube of 3 balls from the clubhouse bar, between 9am and 10pm, at a cost of £5. We do not rent them out. However, balls are included for all social and coaching sessions

● We will purchase a ball machine soon. More details to follow

● Please check out our online shop - DPC Merch https://www.serioussport.co.uk/teamstores/dulwich-padel-club/dulwich-padel-club-members

It's the same as tennis.
● Points: you get 15, 30, 40 and then game. If both sides have 40 then it is called Deuce. Win the advantage and one more point wins you the game. Sometimes we do Golden point to speed up the sets - whoever wins the next point wins the game or Silver point - play one normal Deuce and then Golden point. Or Star point - play 2 normal Deuces and then Golden point.
● You play sets of three. Each set is to 6 games. You must win 2 out of the 3 sets to win the match.
● At 6 games all, you play a tie break to 7 points.
● A championship tie break is sometimes used instead of a third decider set and that is the first to 10 points

To see how to navigate Nettla, please see the example videos below:

Registering with Nettla - Registering with Nettla https://youtube.com/shorts/BQO6bipmZwU?feature=share
Adding Kids to your profile - Adding Juniors https://youtube.com/shorts/VajKe5BPtRc?feature=share
Booking a court - Booking a court https://youtu.be/lax6rqItxH0
Buying and using points - Buying Points https://youtube.com/shorts/GqsZEnSxBKI?feature=share